The news: Bilt launched three tiered credit cards with an overhauled rewards scheme for rent and mortgage payments, per a press release.
Like Bilt’s original card, the Blue card has no annual fee. But the Obsidian and Palladium cards cost $95 and $495 a year, respectively.
A convoluted rewards structure: New York Times reporters called this refresh’s update the “most complicated rewards system we’ve seen.”
However, most cardholders are likely to use Bilt Cash to make their rent or mortgage payments more rewards-rich. If Bilt cardholders spend at least 75% of the value of their rent/mortgage payment on other transactions, they can use their Bilt Cash to waive transaction fees on those payments.
Why the change? One of the biggest reasons Bilt’s first card cost Wells Fargo $10 million a month was that no one used the card for anything outside of rent payments—plus five coffees or metro fares to qualify for the waived transaction fees.
Bilt is trying to fix that by making it harder to earn the fee-free rent payments—while still making it feel like consumers are getting perks through both Bilt cash and Bilt points. In effect, it’s trying to force its card into top-of-wallet status to improve the cards’ unit economics.
Implications for lenders: Bilt is making a relatively risky bet that the windfall of rent and mortgage rewards is desirable enough to make cardholders overlook the number of hoops they have to jump through to earn them.
In an aggressive push to shift users’ perception of Bilt from a housing card to an everyday spend card, it may lose card loyalty outright. Issuers’ strategies for boosting spend need to feel more rewarding than coercive when executing changes to their portfolios.
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