The data: Gen Zers are becoming increasingly financially independent. A Pathward and Mastercard study of Gen Zers found that 70% of post-college respondents are mostly or completely financially independent, up from 37% in college and 44% in a college alternative.
Respondents’ top sources for financial advice are parents and family (74%), peers, friends, or siblings (43%), internet searches (28%), and social media (26%).
Our take: According to our June 2025 report “Future-Proofing Banking Through Customer-Centric Journeys,” banks must pivot from a strategic model based on selling financial products and services to one in which the bank guides customers through solutions to their financial needs and different life stages. Gen Z’s current life stages include:
To offer Gen Z meaningful guidance, banks must offer tools and services relevant to their incremental life stages: More than 60% of US mobile banking users see value in features tailored to their life stages, which is particularly important to serving the mobile-native generation.
All-of-the-above banking apps aren’t the solution: When apps don’t address customer needs with intent, they turn into a jumble of product-based features, sticking to a model that should be long dead.
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