Gen Zers are less interested in traditional signals of trust than in a brand’s values

The news: UK Gen Zers care more than any other generation about a brand’s authenticity, social responsibility, and value-alignment, per a recent Dentsu study.

The details: These young consumers’ trust looks vastly different than that of older generations. It’s informed by how authentic they deem a brand to be.

  • 18% of Gen Zers say a brand’s values (like diversity and inclusion) influence their choice of financial provider.

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