The trend: CIO Dive’s recent article illustrates how LLoyds, NatWest, and Truist are using AI to reimagine major processes—focusing on efficiency and the customer experience. Here’s what the article highlighted:

Lloyds Banking Group: The UK’s third biggest bank is moving beyond individual use cases.

• Rohit Dhawan, director of AI and advanced analytics,  emphasizes a shift from merely optimizing processes with AI to entirely rethinking them.