The findings: Alkami’s “Retail Banking Digital Sales & Service Maturity Model Report” found that more digitally mature firms prioritize the employee experience.

Why that’s important: We’ve covered how important the customer experience is for employee retention and how banks are already delivering competitive experiences. Alkami’s report recognizes that improving the employee digital experience directly enhances the customer experience. That’s because:

• A well-supported staff is critical to delivering seamless digital services.