The news: Rewards app Fetch and measurement platform Kochava teamed up to offer loyalty rewards to streaming users, per Marketing Brew.
The program is designed to increase viewership and lower streaming churn levels. Loyalty+ could be deployed across all major streaming platforms—including Disney+, Hulu, Amazon Prime, YouTube TV, and more—reaching consumers at multiple touch points in their viewing experience.
Key stats: 39% of consumers have canceled an SVOD service in the past six months, per Deloitte. That number jumps to over 50% for Gen Zers and millennials.
Why these platforms, and why now? Fetch and Kochava are marking the next evolution in the streaming space by pairing loyalty rewards with data metrics.
Together, the duo create a win-win for consumers who would be happy to earn rewards for something they already do (like shopping with Rakuten or Honey) and for streaming services that can get a deeper dive into consumer behaviors.
Not entirely novel: Loyalty+ isn’t the first rewards program for CTV (connected TV) subscribers, but it has the potential to be the largest.
SlingTV offers a Watch and Win Sweepstakes for users who watch 30 minutes of streaming in a day. However, watching doesn’t guarantee rewards because users earn Sweepstakes entries for monthly drawings.
Our take: Little treats from big streamers can add up and boost loyalty, provided the incentives are worthwhile and requirements aren’t burdensome. Watching TV for several hours for a fraction of a Starbucks drink, for example, won’t likely improve platform stickiness.
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