Retail Trends to Watch in 2024

Retailers Look to Stores, Social, and AI to Gain a Competitive Edge

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About This Report
Consumer behaviors will be shaped by continued uncertainty, heightened in an election year, and cultural trends spilling over into commerce (think Krispy Kreme and Ozempic). Retailers that lean into tech advancements and get back to basics will win.
Table of Contents

In 2024, consumer behavior will be shaped by continued economic uncertainty. Meanwhile, retailers will have to contend with a variety of competitive forces that will impact how they run their business. Stores will have a reawakening; newer ecommerce players with ties to China will shake up shopping; the retail media network (RMN) long tail may fold; and AI will continue to push the hyperpersonalization envelope.

authors

Sky Canaves, Suzy Davidkhanian, Blake Droesch

Contributors

Amy Rotondo
Director, US Research
Paul Verna
VP, Content
Max Willens
Yoram Wurmser
Principal Analyst
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