Operations: Page 14


  • Pandora storefront in NYC.
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    Kaarin Moore/Retail Dive
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    Pandora’s next CEO to take the reins early

    Chief Marketing Officer Berta de Pablos-Barbier, who was originally set to start the chief executive position in March, will now take on the role Jan. 1.

    By Howard Ruben • Dec. 18, 2025
  • A rack of shoes in a brightly lit store.
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    Courtesy of Lululemon
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    Activist investor wants Ralph Lauren veteran to lead Lululemon

    Elliott Investment Management has taken a more than $1 billion stake in the athleisure brand and is pushing for Jane Nielsen to succeed Calvin McDonald.

    By Dec. 18, 2025
  • Trendline

    The direct-to-consumer landscape in retail

    More mature brands are pursuing exit strategies and expanding their reach, while traditional retailers are increasingly shifting to a DTC model.

    By Retail Dive staff
  • A person with long blond hair looks to the left.
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    Courtesy of Gordon Brothers, photo by Mark Hanson
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    Gordon Brothers snaps up Rachel Zoe brand

    The firm, which has invested in several brands including Laura Ashley and Nicole Miller, prioritizes growth via licensing and product development.

    By Dec. 17, 2025
  • A frustrated woman looks at her mobile phone.
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    Getty Images
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    Is surveillance pricing ripping off loyal customers?

    If customers thought “that loyalty data were being consumed for that purpose, they would opt out of loyalty,” said Brierley loyalty consultant Don Smith.

    By S.L. Fuller • Dec. 17, 2025
  • People enter and leave a Costco.
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    Mario Tama via Getty Images
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    Scan-and-go, extended hours help Costco enhance its store experience

    The company is working to strengthen its fundamentals with its membership card scanners, CEO Ron Vachris said. “This isn’t about technology for technology’s sake.”

    By Bryan Wassel • Dec. 17, 2025
  • A Cloudsteppers store.
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    Courtesy of Clarks
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    Clarks unveils first Cloudsteppers store in US

    Cloudsteppers, known for its flip-flops for women, is expanding to become lifestyle-focused with more store openings on the way.

    By Tatiana Walk-Morris • Dec. 16, 2025
  • Store comps grow at Kirkland’s operator ahead of Bed Bath & Beyond merger

    The Brand House Collective, which saw net sales fall 9.6% in Q3, converted three locations to Bed Bath & Beyond stores in the quarter.

    By Dec. 16, 2025
  • In the foreground, there is a black quilted handbag. In the background is a blurred rack of clothing. It appears to be a clothing store.
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    Getty Images
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    Could digital product passports transform customer experience?

    Customer and product experiences are often separated, but digital product passports force “those two worlds to merge,” said Renascence Consulting CEO Aslan Patov.

    By Michael Brady • Dec. 16, 2025
  • The exterior of Calvin Klein's NYC flagship in SoHo
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    Courtesy of Calvin Klein
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    Calvin Klein opens flagship in SoHo

    The store reestablishes the brand’s presence in the city and follows openings in Paris and Tokyo.

    By Howard Ruben • Dec. 15, 2025
  • An iRobot Roomba is deployed in a home.
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    Courtesy of iRobot
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    Inflation, tariffs help send iRobot into bankruptcy

    The Roomba-maker’s largest Chinese manufacturer has agreed to acquire the company via a Chapter 11 restructuring.

    By Dec. 15, 2025
  • An internal shot of Burberry's shop-in-shop inside of Saks in New York City.
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    Courtesy of Courtesy of Luis Guillén for Saks
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    Burberry names chief operating and supply chain officer

    Matteo Calonaci succeeds Supply Chain and Industrial Officer Klaus Bierbrauer, who will remain with the company during a transition period.

    By Antone Gonsalves • Dec. 15, 2025
  • People walking through a futuristic, neon-lit digital cityscape.
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    Adobe Stock

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    Sponsored by Facteus

    The retail visibility gap – and how verified spend closes it

    Your shoppers move fast. Lucky for you, so does Facteus data. See how real-world transaction data transforms strategic decision-making.

    By Andrew Donsbach • Dec. 15, 2025
  • Walmart employee with two crates on a dolly outside of someone's home
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    Retrieved from Walmart.
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    Walmart touts delivery for last-minute gifts

    The big-box retailer says it can reach 95% of U.S. households within 3 hours and it is using streamlined delivery to entice consumers to shop — even on Christmas Eve.

    By Howard Ruben • Dec. 12, 2025
  • White exterior of Anthropologie storefront in Washington, D.C., with sale signs
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    Dani James/Retail Dive
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    Column

    The Weekly Closeout: Consumers lean on BNPL and Walmart gets excited about Anthropologie

    Reliance on buy now, pay later services has ticked up during the holidays, and the big-box retailer is bringing Anthropologie to its headquarters. 

    By Retail Dive Staff • Dec. 12, 2025
  • A Wing drone carrying a Walmart delivery.
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    Courtesy of Walmart
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    Walmart launches drone delivery in metro Atlanta

    Products eligible for the delivery method include grocery items, household goods and over-the-counter medicine. 

    By Kelly Stroh • Dec. 12, 2025
  • Exterior shot of a DXL store.
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    Daphne Howland/Retail Dive
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    DXL, FullBeauty to merge

    The companies see opportunity in an underserved and fragmented market, despite the rising use of GLP-1 drugs.

    By Dec. 12, 2025
  • Two mannequins at the foot of a red set of stairs in Lululemon's SoHo store.
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    Courtesy of Lululemon
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    Lululemon founder decries brand ‘erosion’ as CEO prepares to exit

    Chip Wilson alleged the board and Calvin McDonald oversaw years of value destruction of the brand, though most analysts praised McDonald’s tenure.

    By Dec. 12, 2025
  • A headshot of Calvin McDonald.
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    Courtesy of Lululemon
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    Lululemon CEO Calvin McDonald to step down in January

    The executive oversaw a period of tremendous growth at the activewear giant, but exits amid falling sales in its largest region.

    By Updated Dec. 11, 2025
  • An office supplies store.
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    "Office Depot" by Mike Mozart is licensed under CC BY 2.0
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    New owner taps CEO for Office Depot, OfficeMax

    Private equity firm Atlas Holdings on Wednesday completed its $1 billion acquisition of the struggling office supplies and services company.

    By Dec. 11, 2025
  • Urban Outfitters SoHo Nike Shop
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    Courtesy of Urban Outfitters
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    5 store concepts that debuted in 2025

    From shop-in-shops to formats targeting Gen Z, retailers leaned into physical retail to win over consumers this year.

    By Dec. 11, 2025
  • A person walks into a retail store. The word "Gap" is displayed outside the store.
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    Mario Tama via Getty Images
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    Gap’s supply chain productivity gains fuel holiday confidence

    Technology upgrades in fulfillment centers and more rigorous inventory management have the company feeling strong amid the year-end retail rush.

    By Phil Neuffer • Dec. 10, 2025
  • A GameStop storefront at a mall
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    Cara Salpini/Retail Dive
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    Collectibles now make up nearly a third of GameStop’s sales

    The category was the lone bright spot in the gaming retailer's top-line results, as hardware and software both declined.

    By Dec. 10, 2025
  • L.L. Bean flagship store in Freeport, Maine
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    Daphne Howland/Retail Dive
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    L.L. Bean keeps opening more stores

    With this year's seven new locations exceeding expectations, the outdoor retailer will add eight more in 2026 and plans at least that many in 2027.

    By Dec. 10, 2025
  • Red circular Target store interior in New York City
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    Courtesy of Target
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    Target unveils SoHo store concept featuring curated beauty, apparel

    The updated New York City location aims to recapture the retailer’s merchandising authority with influencer-driven product edits and rotating styles.

    By Dec. 9, 2025
  • Puffy clouds in a blue sky frame a storefront that says "Bed Bath & Beyond" in large dark letters.
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    Daphne Howland/Retail Dive
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    Bed Bath & Beyond, Brand House Collective appoint chief merchant

    Nora Gomez has more than 20 years’ experience, most recently as the chief merchant at NFM, formerly known as Nebraska Furniture Mart.

    By Dec. 9, 2025